Terms and Conditions

Terms and Conditions

Peatfreeplants.org.uk (Caves Folly Nurseries) –Terms of Trading. 2015

Price.
The price of plants listed on our website includes VAT.  Plants are priced individually. This price may change at anytime, so please check our site regularly.

Delivery cost is £4.95 for all orders.

Delivery

Please note that there is a minimum order number of 3 plants. Our posting days are Mon-Weds. Let us know if you want the plants delivered for a specified date and we will do our best to accommodate.

Price and delivery

The price shown for our products on the website when placing your order is the price that you, the customer, will pay and includes import VAT, postage and packing. We reserve the right to change prices at any time without prior notice. All prices are shown in UK pounds sterling. If it subsequently transpires that VAT is not due on your transaction, we reserve the right to retain the VAT.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods will be sent individually as they become ready for despatch.

Our Plants are delivered throughout the UK by courier. Unfortunately we are unable to deliver to PO Box numbers. Should we be given incorrect or inadequate address details we cannot accept any liability for late or failed delivery of the order.

We will try to send all of your plants in the same delivery. In the unlikely event of the exact plants you ordered not being available, we will attempt to supply an alternative of equal or greater value. We will email you to suggest an alternative plant. Here at peatfreeplants.org.uk we are committed to providing you with a helpfull customer service and are confident that the utmost care and attention to detail has been taken in the processing, packing and delivery of your order to ensure that you receive it in perfect condition. However should you not be entirely satisfied or should the goods you receive be damaged or defective please notify us within 7 days of receipt and we will provide you with a replacement or refund.

Your statutory rights are not affected.

If you wish to add specific delivery instructions to your order, please contact bridget on 01684 540631.

Payment terms

Please pay us by Pay pal, cheque or card.

Plants will be despatched as soon as we have received the payment.
Caves Folly Nurseries accept Mastercard, Visa and Solo Credit cards and Switch Debit cards.

The value of your order will be debited from your debit or credit card at the time of ordering.

We will take all reasonable care to keep information given to us by our customers secure but we cannot be held liable for any loss that you may incur if a third party obtains unauthorized access to any data, including credit card and account details you provide when accessing or ordering from our website, unless this is solely due to negligence caused by Caves Folly Nurseries.

All credit and debit card payments are subject to validation checks & authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of your order.

Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. Items are despatched on a first come, first served basis.

If peatfreeplants.org.uk (Caves folly nurseries) does not have enough stock to deliver the goods you have ordered within the designated despatch period, we will contact you and offer you an alternative product

All prices listed on peatfreeplants.org.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.  All prices include sales tax.

A contract for the sale of any product will exist between you and peatfreeplants.org.uk once payment is taken and we will confirm the acceptance by sending you an email.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, and the total cost (including VAT and P&P).

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

Cancelling an Order and returns

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the red ‘X ’ button next to the product you do not wish to purchase in your shopping basket.
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed.  We operate a Replacement or Refunds policy.

Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order.

peatfreeplants.org.uk will be happy to exchange products that are damaged or incorrectly shipped through any circumstance that is in our error within 28 days from the date of despatch. For more information, please contact Bridget Evans.

Risk

You must inspect the goods on delivery  to confirm they have been received in good condition.

If any goods are damaged or not delivered you must telephone us within 4 days.

If agreed we will replace any dead plants or refund you for the individual product.

Privacy

Payment details will never be disclosed to any third parties.

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. This provision does not affect your statutory rights. We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
The products sold on peatfreeplants.org.uk are provided for private domestic and consumer use only.  Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from www.peatfreeplants.org.uk

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Thank you.

Contact Details

Bridget Evans

Tel: 01684 540631
Mobile: 07918 649 276
email: bridget@peatfreeplants.org.uk

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